Treetop Gardens ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our website or services.
1. Who We Are
Treetop Gardens provides landscaping, garden clearance, and licensed waste removal services in South Tyneside, UK. Our contact details:
2. Data We Collect
We may collect and process the following personal data:
- Contact enquiries: Name, email, phone, service interest, and message when you submit our contact form
- Account data: If you create an account, we store your name, email, and password (encrypted). We use this to let you track quotes and enquiries
- Quote and service data: Details you provide when requesting quotes, including address, service requirements, and images you upload
- Technical data: IP address, browser type, and device information when you visit our site
- Usage data: If you accept cookies, we may collect anonymised analytics (e.g. page views) to improve our website
3. How We Use Your Data
- To respond to enquiries and provide quotes
- To deliver landscaping and waste removal services
- To manage your account and quote history
- To send transactional emails (e.g. confirmation of enquiries, quote updates)
- To improve our website and services (with your consent for analytics)
- To comply with legal obligations
4. Legal Basis for Processing (GDPR)
We process your data on the following bases:
- Contract: To provide services or quotes you request
- Consent: For marketing communications and non-essential cookies (analytics)
- Legitimate interests: To respond to enquiries and improve our services
5. Data Sharing
We do not sell your data. We may share it only:
- With trusted service providers (e.g. email delivery, hosting) who process data on our behalf
- When required by law or to protect our rights
6. Data Retention
We keep your data only as long as necessary:
- Contact enquiries and quotes: typically up to 7 years for business and tax records
- Account data: until you close your account or request deletion
- Analytics data: anonymised and aggregated; individual data is not retained long-term
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate data
- Erasure: Request deletion of your data (subject to legal obligations)
- Restrict processing: Ask us to limit how we use your data
- Object: Object to processing based on legitimate interests
- Data portability: Receive your data in a structured, machine-readable format
To exercise these rights, contact us at info@treetopgardens.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS) and secure storage. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of our site after changes means you accept the updated policy.
10. Contact
For any privacy-related queries, contact us at info@treetopgardens.co.uk.